This privacy policy governs your use of the software application myHome (“Application”) for mobile devices that was created by ClairiTech Innovations Inc.. The Application is a product enhancing Tool for Clairitech's Products.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to email address, password, first name, last name, street name, street number, city, postal code, phone number, country, province/state, language, time format preference, unit format preference, unit conditions, unit settings, unit registration. The information that we request will be retained by us in order to provide you with a better experience with our products as well as used by our service department when contacted for support.
All data requested by myHome is mandatory and failure to provide this data may make it impossible for the application to provide its services. In cases where myHome does not states that data is mandatory, Users are free not to communicate this Data without consequences on the availability or functioning of the service. Users who are uncertain about which Personal Data is mandatory are welcome to contact us.
This application does not collect precice information about the location of your mobile device.

Automatically Collected Data

In Addition, myHome may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile device operating system, the type of mobile internet browsers you use, and information about the way you use myHome.

Third Party Services

The app does use third party services that may collect information used to identify you.
List of third party services used by the app
  • Google Play Services
  • Firebase Analytics
  • Firebase Cloud Messaging – used to deliver and receive messages across platforms reliably
  • Firebase Authentication – used to reduce friction with robust authentication
  • Firebase Realtime Database – used to store and sync app data in realtime
  • Firebase Remote Config – used to customize your app on the fly
  • Firebase Test Lab – used for testing purposes
  • Firebase Crash Reporting – used to keep your app stable
  • Firebase Notifications – used to engage with users at the right moment

Users may opt out of Firebase Analytics.
We may disclose User Provided and Automatically Collected Information:
  • As required by law, suck as to comply with a subpoena, or similar legal process;
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.
  • if ClairiTech Innovations Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your device internal memory.
This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collection information and to improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Opt-out rights

You can stop all collection of information by myHome by uninstalling the application.

Retention Time

The Data is kept for the time necessary to provide the service requested by the User. The User can always request that the Data Controller suspend or remove the data. Please note that some or all of the User Provided Data may be required in order for the Application to function properly.
Children
We do not use the Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. . We will delete such information from our files within a reasonable time.

Security

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Changes

This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

Consent

By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the Canada. If you reside outside the Canada your information will be transferred, processed and stored there under Canada privacy standards.

Contact Us

If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at This email address is being protected from spambots. You need JavaScript enabled to view it.

CONTROL YOUR INDOOR AIR QUALITY 24/7, FROM HOME OR AWAY  

Eliminate bad smells, reduce moisture, prevent mold, and detect & exhaust dangerous carbon monoxide! 
B Group2 Humidex 537 x 600myHomeLogoSmall



Introducing our HCS Humidex series with myHome, our most innovative moisture control and ventilation units ever, with a smart app that allows you to remotely monitor your home’s indoor conditions 24/7 from your phone or tablet.

With HCS Humidex and you can manage your settings more accurately, at any time, from anywhere. Plus, it will detect the presence of dangerous levels of carbon monoxide, and start working immediately to eliminate it and make your home safe and comfortable again.

Your HCS Humidex unit with myHome is quick and easy to set up, with built-in support. Our professionals will ensure that it is done just right so you can start enjoying the benefits right away.

With changing seasons and many different factors that affect your indoor environment, maintaining clean, quality air is a year- round commitment.

For homes or cottages, condos or apartments, basements or crawlspaces, our new HCS Humidex series with myHome is guaranteed to help you breathe easier every day!

myhomemyHome gives you 24/7 unlimited access to:
  • your settings & controls
  • your real-time unit conditions
  • your local weather
  • your unit registration
  • your sign up and login
Your HCS Humidex unit with myHome lets you:
  • achieve more accurate humidity control anytime, anywhere
  • optimize air quality, all year round, from your phone, tablet or computer
  • reduce damaging moisture and condensation
  • eliminate bad smells, musty odors, allergens, and harmful gases
  • prevent costly mold and mildew damage to stored items, furniture, and clothingmyHomeLogoSmall
 

HCS Humidex unit with myHome advantages include:

  • energy-efficient with very low electricity consumption
  • easy to install, effortless to maintain, and never any water to empty
  • two separate apartment/condo models available: Standard and Hard-Connect
  • a built-in Carbon Monoxide Sensor monitors, controls, and expels carbon monoxide emissions
  • models for apartments, condos, on-slab homes, and homes with basements or crawlspaces
Take a closer look at the advantages in the comparison below...
How we compare
mobile
What model do I need?
The Humidex® unit that you get will depend on the size of your home or condo/apartment. Available in digital or analog, we have different models that range from basements to crawlspaces to slab homes to whole home. Your Humidex dealer can help you choose what is right for you or call us at 1-800-416-9111 for further assistance.

Where and how is it installed?
Humidex® Basement, Crawlspace, and Whole Home units must be installed in the lower level of a home with a passive air register in the door to the basement or in the floor (when there is no open stairwell), to allow for fresh, drier, and warmer replenishment air to enter the basement or crawlspace, while the Humidex® ventilation system is expelling the moist air.

Additional information can be found in the installation manual of the unit. We recommend that your unit be installed by a knowledgeable professional. Proper installation is important to receive maximum results.

Is there any maintenance involved with the system?
There are no filters, so there is no maintenance to be concerned about with normal use. Periodic cleaning of the intake vents on the bottom of the system is recommended.


How quickly should I expect to see results?

All Humidex® ventilation systems involve a drying out process that will vary, depending on the actual condition of the home, the environment, and other variables. The majority of homeowners will see results relatively quickly, ranging from within a few days to a few short weeks. In extreme conditions, and when there may be heavy moisture saturation in the structure, we recommend that you allow the unit to dry out the basement, for as long as it takes. For the home environment to improve, contributing sources of moisture from water seepage should be remedied first, in order to allow for the basement to dry out. After remedying the water problems and installing the ventilation system, you should start to see improvement. Each home situation is different.

Will the system exhaust all my heat/air conditioning while running?
Loss is minimal. Over time, the system will actually reduce the heating and air conditioning costs by better distributing the heated and conditioned air throughout the home.

What are the settings on the system for summer and winter?
Summer settings are between 50%-55%. Winter settings are between 40%-45%.

Why does the system run all the time?
The system is designed to run at all times to ensure a sampling of the current humidity levels. This enables it to increase ventilation at the times when humidity levels are higher and to maintain a low ventilation rate when humidity is within proper parameters.

Why does the system seem to not run all the time?
The unit is still running, just very quietly at a low speed. The system will maintain proper ventilation when the humidity is below the desired humidity setting. The digital models have the ability to adjust their speed according to the current trend. For example, if the higher ventilation rate is not favorable at the time, the unit will reduce to a speed that is more beneficial.

Will I still need to use a dehumidifier?
A dehumidifier could be used in extreme situations upon first installing the unit. This will assist in reducing pre-existing moisture issues. Once the location is drier, the dehumidifier can be turned off and left in waiting for use during any other extremely high humidity situation. Keep dehumidifiers as far away from the system as possible.

Should foundation cracks be fixed before installation?
Foundation cracks do need to be fixed either before, during, or after the installation of this system. Cracks and microfissures in basement walls and floors allow moisture and/or air to penetrate through the foundation and create a higher level of humidity. This can negatively affect your basement’s health, as well as impede the performance of our product.

Will the system work with dirt floors?
The system will help reduce moisture even with dirt floors, however, the exposed dirt will also constantly be adding moisture to the area. The best solution is a six millimeter (6 mm) vapor barrier on the floor and up the walls. This will seal the moisture in the ground to prevent it from affecting the structure of the home.

Will I need to use air conditioning?
Air conditioning is a great benefit to a living area of a home. Our system, over time, will evenly distribute the conditioned air throughout the main level, and reduce the moisture in the air in the lower levels. This can actually reduce your air conditioning costs.

Why do I see water beading from different surfaces in the lower levels?
Surfaces in a lower level are naturally colder due to the absence of heat and sunlight. When the warm and cold air mix too quickly, you might get beading. To avoid this, try slowing down the ventilation rate. A quicker solution would be to introduce heat in the basement via a space heater or existing baseboard heaters.

Why do I still have smells lingering?
Smells can originate from different things. Example: damp cloths in a laundry room. It is important to determine where the smells are originating from and address the issue.

Why is my system not working as well as before/making loud noises?
Please contact Technical Support at 1-888-533-1348.
Humidex® products can be purchased through dealers and major home building suppliers, and are installed by knowledgeable professionals.
Peace of mind – guaranteed!

img page service

From installation to parts replacement, every Humidex® unit is backed by highly responsive technical assistance and customer service teams.

Whether you are a builder, renovator, or homeowner, trust us to take care of you, and your system’s performance and warranty, for many years to come.

Humidex® customer support services include:
  • highly responsive customer service team
  • highly responsive technical assistance team
  • comprehensive dealer training & ongoing support
  • technical documentation
  • warranty fulfillment
  • parts replacement

Stéphanie Parent

Technical Support Manager
1-888-533-1348
t 506-533-3216 ext 102
This email address is being protected from spambots. You need JavaScript enabled to view it.